Love this place. Need something and they usually have it. Needed a LVL for an opening and home centers in Kingston did not have and they did.
Very neat , well lit, well organized, GREAT CUSTOMER SERVICE, unlike Dain's Lumber in Peekskill, where the sales staff is RUDE and unprofessional.
Good variety of tools and hardware; I can usually find what I'm looking for, and they're always willing to help out.
I just had the worst experience. First, I couldn't find anyone to help me despite the tons of red shirts of employees. I asked this old man if he could help me and it was as if I was bothering him so he passed me off to someone else. He gave me very bad directions to the lumber department so he finally walked me over. Last, I finally asked some other old man to help me at lumber despite his desperate attempt to ignore me. Told him what I needed and he just rudely said "no". I was SURROUNDED by what I was looking for but he just said "no". No suggestions, no alternatives, no questions...just "no". Needless to say I won't be setting foot in there again. I think the only reason this place stays open is because its the only game in town. I wish I could give zero stars.
Bill at the Lumber Desk got the paperwork for my window, went to the customer service building, was told where to go, to pick up the window & got help loading it into my truck.
When I went in to pick up a window I had ordered, I walked in the showroom, and WOW, I thought I was in a high end department store !!
I've lived in Rhinebeck most of my life so needless to say, I've been in this store many times. I'll say this about Williams .... You can find some nice things there (especially holiday items) and that's why I gave it the 2 stars... However, if you EVER need help from an employee ... Good luck to you. Almost every employee on the floor is rude, unfriendly and does not want to be bothered with you.they have no problem letting you know this. It's almost as if being rude and nasty and/or obnoxious AND SEXIST is a prerequisite to work there. I ONLY go there if I absolutely have to due to time restraints etc. I'm amazed they are still in business actually.
Williams Lumber Co is a US Hardware Store based in Rhinebeck, New York. Williams Lumber Co is located at 6760 U.S. 9, Rhinebeck, NY 12572, USA.
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